The Behavioral Patterns - Successful Cross-Cultural Communication
Ways of Acting: The Behavioral Patterns
Every message is “encoded” and “decoded” around seven main areas of human experience. Let’s look at “The Behavioral Patterns” which are the ways that people conduct themselves.
Non-verbal communication through action (and/or body language) augments verbal communication and either enhances the encoding/decoding process or confuses it.
For example, Americans often insult Thai friends by sitting in such a way as to show the bottom of one’s shoe to the respondent. The sole of a shoe is dirty and insulting to many.
Feel free to comment on this post with any points / counter-points, questions, or illustrations.